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Experienced, innovative, and versatile SaaS leader with 9 years of global experience in Customer Success, Project Management, and Marketing. My specialities include developing CS best practices relevant to the business and its customers. I motivate internal teams to collaborate and deliver great customer experiences by developing and scaling CS processes and the operational frameworks that sustain them. This includes shaping CS metrics and building the strategies to achieve them with Sales, Product, and other teams across the business. My work with Fortune 500 companies across various industries – retail, hospitality, manufacturing, banking, transportation, and energy – has taught me how to drive results, improve the bottom line, and always deliver an excellent customer experience.
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SaaS Customer Success Leader
Customer success,Customer growth,Operations,B2B sales,Saas,Leadership,Talent development,Start up,Scale up,Customer retention,Customer experience,Customer onboarding ,Customer service
Linköping
Fakturera eller få lön av uppdragsgivaren
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As each company has its own customer profiles, products/services, and business model I'll work with you and your specific needs to find a customized solution that works for you. With 9 years of global experience in Customer Success, Project Management, and Marketing as well as training and mentorship by some of the greatest in Customer Success you can be sure that you are in good hands.
5+ års erf.
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Regardless if you are creating the onboarding from scratch or reviewing an established one, I can boost your customer experience. I'll advise you on how to map out your customer onboarding, finding the bottlenecks, and ensuring your customers get a great start to their long-term journey with your company. With 9 years of global experience in Customer Success, Project Management, and Marketing as well as training and mentorship by some of the greatest in Customer Success you can be sure that you are in good hands.
5+ års erf.
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Regardless if you are creating the employee onboarding from scratch or reviewing an established one, I can boost your employee experience and engagement. I'll advise you on how to map out the onboarding from the contract signed to 3 months into the role as well as the ongoing talent development. Most companies put their customers first but it's the ones who put their employees first that really thrive. I'll coach you on how you can set your team up for long-term success. With 9 years of global experience in Customer Success, Project Management, and Marketing as well as training and mentorship by some of the greatest in Customer Success you can be sure that you are in good hands.
5+ års erf.
Företag jag har jobbat med:
Box, Quinyx, Danske Bank, AIG
Tillbaka
Förfrågan
När du skapar en förfrågan kontaktas du av Gigstrs team. Vi representerar talangerna, blir mellanhand, säkerställer att ert samarbete fungerar och kan svara på eventuella frågor såsom referenser.
